Benefits of WorkflowS
CONFIGURABLE AUTOMATION
Remotely configure automated processes that automatically adjust to the traffic on your system. |
SCALABLE SERVICES
Choose the scale that's right for you - then rapid, automated scaling keeps your system resilient against disruption. |
OPTIMIZED RESOURCES
Reduce spend, optimize resource use without sacrificing performance and visibility into your system. |
We guide your organization through deployment of ServiceNow solutions by leveraging our decades of experience and industry best-practice. We align with the ServiceNow Implementation Methodology to quickly deliver value while ensuring that your platform is supportable, scalable, and documented. And, if your business needs something beyond the traditional ServiceNow offerings, we can design a custom solution to automate processes within the same platform.
IT SERvice Management
Incident, Problem, Change, Request
Agent Workspace
Service Portals
Mobile
Agent Workspace
Service Portals
Mobile
As former CEO Frank Slootman once said about ServiceNow - IT our are homies - and we can certainly relate to that sentiment. We've been doing ITSM for a long time and helping solve IT organizational support challenges across an array of industries.
We simplify and transform your legacy ITSM processes with a focus on metrics and visibility that expand your partnership with the business. We configure your platform to align with best practices and upgradability in mind, but also know ServiceNow well enough to advise you to make Change Management your own (seriously, it's one area where you don't want OOB). We enable IT staff to more efficiently interact with their Workflows through Mobile Agent capabilities, and build Portals that focus on employee communication, self-service, and engagement to drive your shift left efforts.
We simplify and transform your legacy ITSM processes with a focus on metrics and visibility that expand your partnership with the business. We configure your platform to align with best practices and upgradability in mind, but also know ServiceNow well enough to advise you to make Change Management your own (seriously, it's one area where you don't want OOB). We enable IT staff to more efficiently interact with their Workflows through Mobile Agent capabilities, and build Portals that focus on employee communication, self-service, and engagement to drive your shift left efforts.
IT Operations Management
Discovery
Service Mapping
Orchestration
CMDB
Service Mapping
Orchestration
CMDB
Are assessing the Risk and Impact of Changes, understanding the Service Impact of Infrastructure events, or building Business Continuity Plans among the most important activities within your organization? If so - and the answer should be Yes - then capturing the relationships between Business Services, Applications, and Infrastructure is a key component of success.
In fact, almost all aspects of IT Service Management, Risk Management, and IT Asset Management are highly dependent on this information. The Configuration Management Database (CMDB) in ServiceNow provides a standardized repository for recording Infrastructure, Applications, Business Services and their relationships.
We establish high quality CMDB’s by deploying Discovery, Custom Integrations, and Business Service Mapping that leverages the ServiceNow Common Service Data Model (CDSM). However, establishing a CMDB is only the first step in journey, we further ensure customers are able to sustain CMDB quality through a set of robust Governance Best Practices.
In fact, almost all aspects of IT Service Management, Risk Management, and IT Asset Management are highly dependent on this information. The Configuration Management Database (CMDB) in ServiceNow provides a standardized repository for recording Infrastructure, Applications, Business Services and their relationships.
We establish high quality CMDB’s by deploying Discovery, Custom Integrations, and Business Service Mapping that leverages the ServiceNow Common Service Data Model (CDSM). However, establishing a CMDB is only the first step in journey, we further ensure customers are able to sustain CMDB quality through a set of robust Governance Best Practices.
IT Business Management
Project Portfolio Management
Agile Development
Demand Management
Agile Development
Demand Management
Identifying, valuating and prioritizing business demand, and then delivering that value on time and within budget comprise the holy grail of value delivery.
We help customers with their Business Intake requirements (Demands) and then apply a consistent and predictable process to evaluate size, risk, and value against standardized guidelines to help inform suggested priority. This, in conjunction with budget planning methods in the realms of Hardware, Software and Resources allow Portfolio and Program Managers to make informed decisions and green-light the most value-adding initiatives within budgetary constraints.
Knowing what needs to be done is just the beginning! Ensuring that everything is delivered on-time and within budget is critical to realizing identified value. We help customers embrace ServiceNow PPM functionality to plan and transparently track work progress and costs, with integrated status reporting features that cater to tactical and project managers as well as high-level Portfolio and Program Managers. Whether you use Waterfall, Agile (including the Scaled Agile Framework SAFe) or a hybrid (‘Scrum-fall’, ‘Water-scrum’, or ’Water-Scrum-Fall’) ServiceNow supports all flavors and we can help you find the right fit for your delivery organizations.
We help customers with their Business Intake requirements (Demands) and then apply a consistent and predictable process to evaluate size, risk, and value against standardized guidelines to help inform suggested priority. This, in conjunction with budget planning methods in the realms of Hardware, Software and Resources allow Portfolio and Program Managers to make informed decisions and green-light the most value-adding initiatives within budgetary constraints.
Knowing what needs to be done is just the beginning! Ensuring that everything is delivered on-time and within budget is critical to realizing identified value. We help customers embrace ServiceNow PPM functionality to plan and transparently track work progress and costs, with integrated status reporting features that cater to tactical and project managers as well as high-level Portfolio and Program Managers. Whether you use Waterfall, Agile (including the Scaled Agile Framework SAFe) or a hybrid (‘Scrum-fall’, ‘Water-scrum’, or ’Water-Scrum-Fall’) ServiceNow supports all flavors and we can help you find the right fit for your delivery organizations.
Integrated Risk Management
Business Continuity Management
Vendor Risk Management
Policy and Compliance
Vendor Risk Management
Policy and Compliance
We are the leading ServiceNow partner in the Business Continuity Space, period. The reason? We built the original application that ServiceNow acquired and re-platformed into their latest release.
Your company needs operational resilience and confidence that it can restore key business services quickly. To do so, you need scenario-based planning that can help manage recovery from IT Infrastructure through enterprise Business Services.
We guide you on how to mature your Business Continuity/Disaster Recovery programs and tailor the BCM solution to address your planning and recovery Workflows. We automate recovery through ServiceNow Orchestration and streamline communication with event notification applications like Twilio and Everbridge. And since the key to successful recovery requires a holistic approach to platform data, our expertise in the CMDB ensures you have the relationships required to support all of your BC/DR initiatives.
Your company needs operational resilience and confidence that it can restore key business services quickly. To do so, you need scenario-based planning that can help manage recovery from IT Infrastructure through enterprise Business Services.
We guide you on how to mature your Business Continuity/Disaster Recovery programs and tailor the BCM solution to address your planning and recovery Workflows. We automate recovery through ServiceNow Orchestration and streamline communication with event notification applications like Twilio and Everbridge. And since the key to successful recovery requires a holistic approach to platform data, our expertise in the CMDB ensures you have the relationships required to support all of your BC/DR initiatives.