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This world premiere engineering, procurement, construction, and services company provides comprehensive science, technology, and engineering solutions for a wide range of markets, from aerospace and defense to industrial to intelligence and beyond.
The firm's operating environment is extremely complex, consisting of roughly 3,400 servers and 1,500 software applications spread across 915 locations and 28,000 employees worldwide. They have 19-mid servers enable Discovery for their ServiceNow CMDB and engaged AJUVO in 2017 to ensure data integrity and provide and operational support. |
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Project DescriptionIn the throes of implementing ServiceNow, they needed a lot of things. AJUVO was initially hired to provide the company with needed ServiceNow expertise and modelling and development of their CMDB following a sub-optimal initial implementation. AJUVO defined and implemented their health and governance for their foundational CMDB architecture. Following successful completion of the initial engagement, AJUVO has become a vital partner in maintaining the accuracy and health of their ServiceNow CMDB data and operations, and ongoing Architectural guidance and support.
Today, AJUVO provides ongoing services to maintain the health and integrity of KBR’s ServiceNow CMDB operations. AJUVO proactively manages KBR’s Health Dashboard, actively monitoring ServiceNow data to ensure >98% CMDB accuracy. As part of continuous data monitoring (CMDB Health Dasboard), AJUVO handles all data quality issues that arise, performing root cause analysis, issue resolution and remediation to prevent issues from recurring. AJUVO provides KBR with ongoing expertise in ServiceNow technology and processes, providing Architectural guidance and support to ensure KBR’s Data Model is maintained and adapted over time as their data and operating environment evolve.
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