Unparalleled expertise in design, implementation, and deployment of ServiceNow IT Workflows

IT Operations Management

IT Asset Management

IT Service Management

Application Portfolio Management

Strategic Portfolio Management

Business Continuity Management

IT Operations Management (ITOM)

Whether starting new or cleaning up, our custom CMDB methodology will align your model with CSDM, optimize the data to provide value to consuming processes, and establish governance to help keep it on track for the long haul.  Let automation do the heavy-lifting of populating your CMDB.  

But avoid the noise by strategically implementing Discovery aligned with your CMDB model & governance.  Strategically, incrementally map Business Services and IT Components so that APM can provide better utilization and financial insights, and better assess Risk across your organization.

CMDB

• Provide value to your platform
• Align class, attribute, or relationship model with CSDM
• Govern for long-term success

Discovery

• Populate CMDB efficiently, strategically
• Identify key relationships automatically
• Manage discovery, don't let it manage you​

Service Mapping

• Automatically identify key relationships for business services
• Reduce outages, improve insights for app & infra owners

IT Asset Management (ITAM)

IT Asset Management encompasses processes for deploying, maintaining, upgrading, and disposing of IT assets, and tracking and monitoring the usage of those assets throughout their lifecycle. By tracking hardware and software usage, companies can reduce licensing and support costs, and enforce compliance with policies and regulatory requirements. 

Effective ITAM can also reduce waste by eliminating shadow IT and idle devices, and help to ensure all IT assets are deployed with the proper security protocols and protections in place. 

Hardware Asset Management

• Reduce licensing and support costs
• Enforce policy and regulatory compliance
  
• ​Get ahead of shadow IT
  

IT Service Management (ITSM)

AJUVO helps companies simplify and standardize ITSM capabilities to build more collaborative relationships with internal and external IT customers. Leveraging metrics and visibility, mobile apps, virtual agent capabilities, and access portals, AJUVO helps IT organizations “shift left” to meet customers as close as possible to their initial point of contact. 

Process Optimization

• Remove unnecessary steps
• Align with business needs
• Meet audit/compliance requirements
• Quickly resolve bottlenecks with 360 Dashboard insights

User Experiences

• Provide intuitive, informative interfaces​
• Engage quickly with mobile
  
• Build people-focused portals
  

Virtual Agent

• Get employees answers quickly, 24x7
• Reallocate support resources to more complex tasks
  
• Decrease 2nd-level support time with improved qualification
  

Application Portfolio Management (APM)

APM is an integral part of your digital transformation journey, where “power of the platform” really becomes evident.  Are you paying for underutilized applications?  Has Shadow IT introduced overspending on redundant capabilities?  Do your enterprise architects and app owners have the info they need to make strategic decisions?

AJUVO guides you along the path from CDSM alignment to business application portfolio maturity, helping your organization to:

Reduce cost by retiring duplicate and underutilized apps

Build business capability maps linked to business apps & services

Eliminate risk to critical business apps from out of date technology assets

Ensure architectural plans align with technology and strategic goals

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